[{"data":1,"prerenderedAt":38},["ShallowReactive",2],{"faq-benchmark":3},[4,18,28],{"path":5,"question":6,"body":7},"/faq/what-is-a-behavioral-score","What is a behavioral score?",{"type":8,"value":9,"toc":14},"minimark",[10],[11,12,13],"p",{},"A behavioral score measures a building's performance against its specification, domain by domain, updated continuously from the building's own operational and experiential evidence. The score shows where behavior holds and where it drifts. It is structurally different from periodic satisfaction surveys or NPS — the score is domain-level, continuous, and tied to operational evidence rather than aggregated sentiment.",{"title":15,"searchDepth":16,"depth":16,"links":17},"",2,[],{"path":19,"question":20,"body":21},"/faq/how-is-scoring-different-from-nps","We already run NPS surveys. How is your scoring different?",{"type":8,"value":22,"toc":26},[23],[11,24,25],{},"NPS produces one aggregate number at periodic intervals. The behavioral score is domain-level, continuous, and built from the building's own operational evidence — not from survey responses alone. NPS tells you sentiment changed. The behavioral score tells you which domain drifted, when the pattern started, and what the building's operations were doing at the time. The two are complementary — NPS captures broad sentiment, the behavioral score locates specific operational patterns.",{"title":15,"searchDepth":16,"depth":16,"links":27},[],{"path":29,"question":30,"body":31},"/faq/what-is-the-behavioral-profile","What is the behavioral profile, and is it really free?",{"type":8,"value":32,"toc":36},[33],[11,34,35],{},"The behavioral profile scores the building against the standard, domain by domain. It shows where behavior is strong, where gaps exist, and what each gap means for operations and resident experience. It is offered at no cost because it serves as the foundation for every engagement — and because a building owner should be able to understand where their building stands before committing to anything.",{"title":15,"searchDepth":16,"depth":16,"links":37},[],1779718757696]