The delivery flow handles every parcel, food order, grocery, and goods movement that arrives for a resident. It is the most-frequent guest-style interaction in the building and the one that tends to fail loudest when it is unmanaged — packages stack at the front desk, residents miss handoffs, and recovery costs scale with volume.

A courier arrives with a delivery code or a known integration with a logistics partner. The access orchestration engine evaluates the credential and grants scoped entry — typically to the lobby and the parcel storage area, never to resident floors. The handoff is acknowledged: by a staff member, by an automated parcel locker, or by a resident who has chosen direct-to-door under their unit's permission policy. The acknowledgement is logged against the behavioral specification.

The resident is notified through their preferred channel within the response-time window specified by the standard. If retrieval does not occur within a defined period, the issue engine raises a follow-up. Edge cases — wrong unit, refused delivery, damaged parcel — are routed to staff with the context they need to resolve without contacting the resident a second time.