How the behavioral score is built
The Benchmark measures how a building behaves toward the people who live in it, and — once enough of the building has been assessed — publishes the result as a behavioral profile scored against a public standard.
Behavioral signals.
The Benchmark measures a building through more than 80 behavioral signals, spread across the six domains of daily life — Access, Deliveries, Spaces, Support, Lifecycle, and Environment — and within each domain through six behavioral qualities: Reliability, Clarity, Control, Harmony, Grace, and Care.
Each signal is one observable question, answered on a ladder of real outcomes. A maintenance signal runs from “resolved within a day” at the top to “still open past a week” at the bottom, and the answer records the building’s position on that ladder.
Weighted by what each person sees.
A building is answered by the people closest to it: a commissioned Apareé assessor, the owner, the operators and on-site staff, and the residents. Each answer carries a weight set by how much of the building that person sees: a commissioned assessment carries the most, then the owner, then operators and on-site staff, and a resident the least.
When several people answer the same signal, their answers combine into one value, weighted by those relationships; where they conflict, the heavier-weighted answers govern.
Heavier where the view is wider
From signals to a score.
Each answered signal resolves to a value drawn from the weighted answers it has received. The values within a domain combine into a domain score, and the six domains — each weighted equally — combine into one behavioral score from 0 to 100. A building is scored only on the signals it has answered, so the score reflects the evidence the building has given.
With few signals answered, the score is pulled toward the midpoint, and moves toward the evidence as more answers arrive.
How complete the picture is.
Every score has a confidence level indicating how much of the building has been assessed. It moves through four stages as coverage grows: Forming, from a small share of the signals; Preliminary, from partial coverage; Established, drawn from most of the building; and Verified, from comprehensive coverage.
Confidence and the score measure different things: confidence, the extent of the assessment; the score, how well the building behaves. A profile becomes publishable once it reaches Established.
Whether behavior is even across domains.
Alongside the score, the Benchmark measures coherence: how evenly a building behaves across its six domains. A coherent building scores at a similar level in all six.
When coherence is low, the profile names which domains lag and how wide the gap is.
The standard, and the scoring.
The score rests on two things, kept separate by design. The standard is stable; the scoring method may be revised — so the measurement can improve over time without changing the definition a building is measured against.
The published definition of how a building must behave — 36 behavioral expectations, each one testable and vendor-neutral.
Living Experience Index — the method that scores a building against the standard from the evidence it has, expressed from 0 to 100.
The behavioral profile.
The result is a behavioral profile: the score, a breakdown by domain and by quality, the confidence level, the coherence result, and the most significant gaps, ordered by priority. It is timestamped and updates as more of the building is answered.
The profile is free: an owner can see the building’s current position and its priority gaps from the profile alone. A separate, commissioned analysis sequences those gaps into an ordered plan.