Access
How residents, guests, and service providers enter and move through the building. Covers credentialed entry at every threshold the building operates — lobby, unit, elevator, parking, amenity, storage — as experienced by the resident through the building's digital interface.
Entering is the most frequent interaction a resident has with their building — hundreds of times a month, at every hour, in every condition. When access fails, nothing else the building does well matters: the resident is locked out of their own life.
The expectations
Each expectation page defines what the building does, what is required and what is recommended, how it looks in practice, how it fails, and how to test it.
| Quality | Expectation |
|---|---|
| Reliability | Entry on Every Attempt — The building shall grant entry to every credentialed person at every designated entry point, on every attempt, regardless of time of day, network condition, or device state. |
| Clarity | No Silent Denial — The building shall communicate credential state, access system status, and denial reasons to the affected person, proactively and at the point of relevance. |
| Control | Resident-Managed Credentials — The resident shall be able to manage their own credentials, the credentials of their household members, and the credentials of their guests and service providers — independently, from any location, with immediate effect. |
| Harmony | One Credential, Every Door — A credential that is active at one entry point shall be active at every entry point the person is authorized to use, with every credential change taking effect at all entry points simultaneously. |
| Grace | One Action to Enter — Routine entry shall require no more than one deliberate action by the resident, with confirmation signals imperceptible beyond the immediate vicinity of the entry point. |
| Care | No Single Point of Failure — The building shall ensure that no resident is unable to enter their home due to the failure or unavailability of any single credential method, device, or system component. |