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Lifecycle

How residents experience every transition in their relationship with the building — moving in, setting up payments, signing documents, registering vehicles, renewing leases, and moving out. Covers onboarding, administrative processes, document management, and offboarding — as experienced by the resident through the building's digital interface.

Resources

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Research
The Cost of Fragmentation
A building with twelve vendors has not built an ecosystem. It has assembled twelve systems that do not know each other exist.
Research
When the Vendor Disappears
A building that rents its behavior from a subscription inherits a dependency it cannot see — until the invoice stops, the server shuts down, or the company pivots.