No Resident Excluded, No Space Hoarded

Expectation. The building shall ensure that no resident is systematically excluded from shared space use — whether by physical barrier, digital barrier, or allocation mechanism.

Required.

• Shared spaces are physically accessible to residents with limited mobility, limited dexterity, or limited vision — including pathways, door widths, equipment reach ranges, and interface operability at the point of entry.
• A resident who cannot use the digital booking interface — due to device limitation, language barrier, or accessibility need — has access to an alternative method for reserving or accessing shared spaces. The alternative results in the same outcome: the resident can use the space.
• The building publishes allocation parameters for every bookable space: maximum bookings per unit per period, advance booking window, consecutive booking policy, and no-show policy. Those parameters may be "no limit" where the building determines no restriction is needed, but the parameters themselves are published and visible in the interface.
• When the building charges for shared space use, the charges are published in the interface before the resident incurs them. No charge is applied that was not communicated at the point of booking or, for non-bookable spaces, in the space listing.
• A new resident's first interaction with the shared spaces system includes orientation: what spaces exist, how to access them, how to book where applicable, and where to find rules and schedules.

Recommended.

• The interface accommodates shared space information and booking in the languages represented in the resident population.
• When a resident has a disability that affects their use of a shared space — requiring accessible equipment, a pool lift, or a ground-level alternative — the building provides a mechanism for the resident to communicate the need and receive accommodation.
• When demand consistently exceeds capacity for a specific space or time slot, the building surfaces this pattern to residents — through waitlist length, utilization data, or suggested alternative times — so the resident can make informed decisions.

In practice.

A resident in a wheelchair uses the gym. The pathway from the elevator to the gym entrance is unobstructed. The door opens with their standard credential. Cardio and strength equipment includes machines within accessible reach range. The resident exercises independently. They did not require staff assistance to enter, navigate, or use equipment.

The rooftop terrace is the building's most popular space on weekend evenings. The building's published allocation parameters: maximum two weekend evening bookings per unit per month, bookings open 14 days in advance, no consecutive weekend bookings. A resident who books every Friday and Saturday would exhaust their allocation in the first week. The remaining weekends are available to other residents. The parameters are published in the interface alongside the booking calendar.

The private dining room is used infrequently on weekday lunchtimes. Its published allocation parameters: no limit per unit, bookings open 30 days in advance, no consecutive booking restriction, no-show policy: none. The parameters are visible — they simply indicate that no restrictions are currently applied.

A resident does not speak the building's primary language. They navigate the shared spaces section of the interface in their preferred language. The space names, rules, and booking flow are available in their language. They book the co-working room without assistance.

A new resident receives orientation during their first week: the interface presents a summary of all shared spaces — name, location, hours, booking method, and link to rules. The resident understands the shared space landscape before they attempt to use any of it.

A resident repeatedly books the cinema room and does not show up — four times in one month. The building's published no-show policy states: after three no-shows within 30 days, the resident's booking privilege for that space is suspended for 14 days. On the fourth no-show, the suspension takes effect. The resident was informed of the policy at the point of booking. The consequence was proportionate, published, and consistently enforced.

Failure modes.

Monopolization. One resident books the private dining room every Friday evening for three months. Other residents attempting to book find Friday permanently unavailable. No allocation parameters are published. No booking limit exists. The resident who books first and furthest in advance captures the most desirable slots indefinitely. The system is technically first-come-first-served but functionally exclusive.

Invisible inequity. The gym is open-access with no booking system and no occupancy visibility. A consistent group of residents uses the gym at 6 AM. New residents who arrive at 6 AM find it full, try a few times, and stop coming. The established group's usage pattern is invisible in the interface — no occupancy data, no peak-time indication, no suggested alternatives. The space is equally available in theory but unequally accessible in practice.

Accessibility exclusion. The building's booking interface requires a smartphone app with small touch targets and no screen reader support. A resident with a visual impairment cannot navigate the booking flow. The booking interface — not the space itself — is the barrier. The resident can physically use the meeting room but cannot digitally reserve it.

Undisclosed charges. A resident uses the sauna. A $15 per-session charge appears on their monthly statement. The charge was listed in the building's rulebook but not in the interface's sauna listing or at the point of entry. The resident used the space believing it was included in their rent.

No-show without consequence. A resident books the rooftop terrace every Saturday evening for two months. They show up twice. The other six Saturdays, the rooftop sits empty while other residents see it as unavailable. No no-show policy exists. No consequence applies. The resident's pattern of booking-and-abandoning blocks access for others with no accountability.

Test.

1. Attempt to navigate the pathway to a shared space using a mobility aid. Confirm: the route is unobstructed and the entrance is accessible.
2. View the allocation parameters for every bookable space. Confirm: each space has published parameters — booking limits, advance window, consecutive booking policy, and no-show policy — visible in the interface.
3. Attempt to book a space through an alternative method (phone, in-person). Confirm: the booking is accepted and appears in the resident's record.
4. Review the onboarding materials provided to new residents. Confirm: shared space orientation is present — listing of spaces, hours, access methods, and rules.
5. View the charges associated with each shared space. Confirm: all fees are visible in the interface before the resident incurs them.